PayPal Payments: Our
refund policy is simple, you have a 24 hour grace period after your
order is issued to you and declared "issued" or "delivered" to request a
full refund. Once the 24 hour grace period is finished, no requests for
refunds will be accepted.
Please use this period to fully test your connection, ensure you can access the websites you want to access (PC-Streaming makes no guarantee on the websites that can be accessed) and report
back, by e-mail, any problems you may be experiencing.
reserves the right to be given the opportunity to rectify any problems
encountered during the 24 hour grace period by offering technical
assistance by e-mail or by remote assistance on the clients machine.
If the service is withdrawn midway through a subscription then refunds are calculated on a pro-rata basis. For example, if during a 30 day subscription the service is withdrawn after 20 days usage then the daily rate of the subscription will be calculated and the reimbursement will be that daily rate multiplied by the remaining unused 10 days.
Refunds will be processed within 2 - 3 business days.
Bank Transfer Payments: Unfortunately we are unable to refund payments that are made by bank transfer. Please ensure you have ordered the correct product, if you are unsure of which product to purchase, please ask.
Please enquire through the 'Contact Us' page if you are unsure of the product to purchase.