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PC-Streaming.com FAQ's.
1.) I'm living abroad and I miss the BBC,
ITV, etc. I'm wondering how your services work to help me be
able to view these websites again.
Answer: Our servers replace
the ip address issued by your local internet service provider and give
you a United Kingdom ip address issued through the PC-Streaming.com
network. This is a dedicated network with multiple servers housed in
different places throughout the United Kingdom. These servers are placed
on high speed networks capable of 1 GB/s. (1 Gigabit per second.)
2.) What type of encryption do you use to keep my data safe?
Answer:
PC-Streaming.com fully believes in RSA encryption. For those of you
that are subscribers of our Secure Shell (SSH) services, we use 768-bit
hourly changing encryption protocols. What does this mean? This means
that the servers and your computer change the way that they communicate
with each other at the top of every hour. This makes your data nearly
impossible (nothing is impossible - we still believe in reality) to be
tracked, monitored, or decrypted and/or read by any third parties.
Subscribers to our OpenVPN service are guaranteed 256-bit encryption and
subscribers to our PPTP VPN service have 128-bit encryption, and L2TP
VPN subscribers have the most security of all.
3.) If I leave my
home country and go on a business trip or vacation can the account I
purchased from you guys come along with me?
Answer: Of course.
None of our accounts are country restricted. Once you have an account
through one of our services it can be used when your traveling, on
vacation, or the next town over. All you need is a basic internet
connection from a local provider.
4.) What type of ip addresses do you issue? Static or Dynamic?
Answer: We can only offer Static ip addresses at this time.
5.) Do you have an affiliate program?
Answer: No, not yet but plans are currently in the early stages.
6.) What countries are prohibited from using your services?
Answer:
Due to massive amounts of fraud, the following countries are prohibited
from purchasing our services: Nigeria, Ghana, Cote d' Ivoire (Ivory
Coast), Viet Nam, Sudan, Libya, Liberia, & Cameroon. (To be amended
as needed.)
7.) I'm using a Mac or Linux computer. Can I still use your services?
Answer: Please refer to the stated compatible operating system on the product page.
8.) I'm completely lost. Can your technicians assist in the setup of my account on my computer?
Answer:
Certainly. PC-Streaming.com is a pioneer in providing live remote
assistance for their clients for all the products and services we offer.
If you find that you cannot complete the setup yourself for any of our
services, please email us and request live support. Please determine a
time when you have 15-20 minutes to spare and we'll provide you with
specific instructions on how to initiate the live support feature.
Everything is done live and in front of you while you watch so you can
learn how the setup is done properly.
9.) Do you perform outside security consultations for my home or business network?
Answer:
Yes. As professional security consultants we can do this either of two
ways: we can remotely diagnose your network from any of our control
centers and perform the work remotely, or we can setup a telephone
consultation and/or send one of our representatives on-site to your
location. (On-site visits are reserved for corporate clients only.)
10.) Are group/corporate/reseller/affiliate discounts available for purchases of 50 or more accounts?
Answer:
Certainly. We offer our corporate, business, and power resellers some
of the best bundled package deals in the privacy, security, and data
protection industries. All package deals are assigned on an individual
basis based on the needs of the client. We will not sell you something
that you do not need.
11.) Can your services protection my email,
instant messenger programs, chat sessions, gaming sessions, browsers,
and every other feature of my online experience?
Answer: In most
cases yes. Your level of protection depends upon what type of service
you have from us. As we offer both Secure Shell (SSH) and two different
types of Virtual Private Networks (PPTP & L2TP), security levels
will vary. It may be necessary to consult with us and ask what we
recommend before purchasing an account.
12.) My government, school, or employer restricts certain web activities. Can your services be utilized to bypass this?
Answer:
In most cases, yes. In 99% of the cases we have experienced, certain
parts of the internet are blocked by corporate firewalls or over-zealous
isp or government regulations. We have easy solutions for this that do
not require changing any part of your local network and does not require
any technical knowledge either. (You may wish to consult with us
further on this matter.)
13. I have multiple computers at home,
school, or in the work place. If I just wanted to use your services on
one computer would that affect any other computer on the same network?
Answer:
No. Our services are based on individual computers. When using our
services, you must log in each time. Only the computer you are
physically using to connect to our server would be affected.
14.) What internet connection type do I need to use your services?
Answer:
Our services can support any of the following internet connection
types: dial-up, dsl, satellite, cable, T1, T3, OC1 & 3, as well as
Fiber Optics. Whether you use a router, hub, switch, a wireless card or
hotspot, our services will work for you.
15.) What do you in the event that a client is abusing your services? How do you define 'abuse'?
Answer:
Depending upon the severity of the event, we may warn, suspend, or
terminate a clients account. We define abuse of our networks through the
following guidelines: spam, hacking, attacking another network through
our servers (ddos), port scanning, accessing illegal web content,
terroristic acts, threats against another person/entity, defrauding, or
payment fraud.
16.) When I order a dedicated server through you, is it automatically protected?
Answer:
No. When you order a dedicated server through us, we deliver the server
according to your specifications. We do not add or subtract anything.
In the event that we are unable to deliver your order as requested, we
will notify you and provide you with options and its up to you as to how
you'd like to proceed. If you would like security services deployed on
your server before its delivered, you will have to submit your request
in writing (email) and specify exactly what you want. There will be a
separate 'hands-on' fee for this service. The fee depends on what you
want installed and how long it takes us to perform the work. We are
currently able to provide security services for Windows and Linux
servers.
17.) Can I register my new domain name through PC-Streaming.com?
Answer: Yes. PC-Streaming.com is a certified sponsoring registrar.
18.) If I choose to purchase your website hosting services what countries can I choose to have my site hosted in?
Answer:
We are currently offering cPanel hosting services in the following
countries: United Kingdom, Switzerland, Ireland, Germany, Portugal,
France, Poland, Spain, Italy, The Netherlands, and Belgium. Direct Admin
hosting is available in Luxembourg only.
19.) Do you impose bandwidth limits on any of your services?
Answer:
There are no bandwidth limits on SSH or VPN accounts. You are free to
use those accounts 24 hours a day, 7 days a week as much as you'd like.
Website hosting services are bandwidth capped and are decided by the
client at the time of purchase.
20.) Your website hosting services are priced higher than normal hosting companies. Why?
Answer:
Our website hosting services are priced higher because we offer a lot
more than traditional hosting companies. Besides the fact that we offer
hosting in multiple countries, we also provide a high degree of privacy.
Normal hosting companies let all your personal and private registration
information hang in the wind for any passerby to see and use at their
own will. This is great for spammers and con artists. We believe in
giving back lost privacy and protecting your data and registration
information. This is not a cheap service and not for the casual website
that does not need protection. If you have or are planning a potentially
controversial website, then this is the service for you. (We will not
host hate groups, terror groups, hacking groups, ponzi schemes, or
illegal warez websites.)